Shipping policy

Thank you for shopping with The Cube Vault. We aim to process and dispatch all orders as quickly as possible.

Order Processing

All orders are processed and shipped within 3 business days after payment has been confirmed.

Business days are Monday to Friday and exclude weekends and Australian public holidays. During busy periods, product launches or major sales, minor delays may occur.

Australian Shipping

Orders delivered within Australia are expected to arrive within 2 weeks after dispatch.

Customers located in Australia are eligible for free standard shipping when they spend more than $100 AUD in a single order. Free shipping is not available for international orders.

Delivery times are estimates and may be affected by postal delays, public holidays, weather events or other circumstances outside our control.

International Shipping

International orders are processed and shipped within 3 business days.

International delivery times may vary depending on the destination country, customs processing and the local postal service. Most international orders are expected to arrive within 3 weeks after dispatch, although delays may sometimes occur.

Customers are responsible for any customs duties, import taxes or other fees charged by their destination country.

Incorrect Delivery Addresses

Customers are responsible for entering a complete and correct delivery address when placing an order.

Please contact us immediately if you notice an error in your address. We will try to update it before the order is dispatched, but we cannot guarantee that changes can be made after an order has been placed.

The Cube Vault is not responsible for orders that are delayed, returned or delivered incorrectly because the customer provided an incomplete or incorrect address. Additional shipping charges may apply if an order needs to be sent again.

Missing or Delayed Parcels

Please check your shipping information and contact the delivery provider first if your parcel is delayed.

For missing parcels, delivery issues or other shipping concerns, contact us at admin@thecubevault.com with your full name, order number and tracking details. We will assist you with investigating the issue.